Terms of Service
- Minimum order-to-visit time is 36 hours, subject to schedule availability.
- Payment is due at the time of placing an order and any additional or incremental services, will be billed upon completion of the iGuide delivery, using the same method of payment provided during the original order.
- Package pricing includes the photography and measurement of properties, for spaces up to 5,000 square feet. For larger properties, an additional $0.10 will be applied per sq. ft. and applied post-completion of the appointment.
- PLEASE NOTE: Any Incremental Charges related to Extra Square Feet, based on the Total Billable Area per property (versus what was provided on original order request), will be processed up to 45 days after the appointment.
- We require a “full” next business day after the completed appointment, to process and return the purchased materials
- Any Cancellation or Rescheduling requests received after 5pm on the business day prior to the appointment, will incur a $100 Sameday Cancellation/Rescheduling Fee.
- To cancel a shoot on Monday, you must contact us before 5 pm on Friday to avoid the $100 fee.
- Any changes to the Date of an appointment, after the order has been placed, will result in a $25 Admin Fee.
- If the photographer cannot start within 15 minutes of the scheduled appointment start time and/or based on THEIR best judgement, do not feel they can complete the appointment in the available time, a $100 Sameday Rescheduling Fee will be applied.
- Any remaining balance after Cancellations, will be applied as a ‘credit’ towards future orders, in the form of a Promo Code.
- Any changes requested after the delivery of NorthernMedia360 iGuide materials, will be subject to an Admin Fee of $25 per Change Request.
- Extra charges will be applied for any return or repeat visits (i.e. Reshoots) and will be determined on a case-by-case basis.
- There will be an additional charge of $50 for Weekend Shoots in some areas, and Holiday Shoots may incur an incremental charge as well.
- Travel Charges will be applied to those appointments outside of our regular service areas and will be determined on a case-by-case basis.
- A Reactivation Fee of $25 will be applied for any request to ‘unlock’ an expired iGuide View.
- Weather Policy: We do not take responsibility for the weather. The client has the option of rescheduling the appointment in the event of poor weather conditions, within the terms mentioned above, and/or schedule another appointment to capture exterior images at a cost of $50.
